Travel & Hospitality

The Connected Guest Ecosystem

Go beyond "earn and burn." Build a lifestyle ecosystem that engages guests before, during, and after their trip.

The Challenge

Low Frequency

Guests only engage once a year, leading to high dormancy rates between trips.

Unused Liability

Billions in unredeemed points sit on the books as stagnant debt.

Siloed Brands

Hotel groups and airlines struggle to cross-pollinate customers effectively.

LMS Engine

Orchestrate the Guest Journey

Reward guests not just for bookings, but for dining, experiences, and partner spend. Manage complex multi-tier hierarchies and expiring points with ease.

The Ecosystem Add-Ons

Extend Your Capabilities

Waitlist

Points Exchange

Loyalty Bridge API. Enable cross-brand burning. Allow guests to swap hotel points for airline miles or retail rewards.

Cross-BrandLoyalty Bridge

Merit Innovation

Guest Feedback Loop. Crowdsource ideas from guests or frontline staff to improve service quality.

Guest FeedbackService Quality

Ready to elevate the guest experience?

Build a connected guest journey that rewards loyalty before, during, and after the trip.

Travel & Hospitality | Merit Super Platform